Sales Archives - Hosted Network

Why is hiring MSP talent such a lottery?

I  recently took a meeting with the sales director of an IT distributor who told me that constant downward pressure on margins – which are already razor thin – were his biggest worry. So I asked them what they were doing about it and he said his team needs more training, and need to be […]
 
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How to reduce your MSP’s service load and provide a better client experience

As an industry we are stuck! We are stuck in our mindsets, our process and our actions! Us MSPs are still managing our operations the same way we mature MSPs were around 2010! I want to change this and shift everyone’s thinking to being a modern TSP instead. So lets start with understanding why we […]
 
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How pain can help your MSP’s salesperson close deals

Imagine you are meeting with an operations manager and finance director, pitching a cloud solution that will help the organisation to increase revenues by moving its data in an off premise storage and running its business systems in the cloud.  You start to provide benefits and case studies of how the cloud solution has helped […]
 
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5 MSP Customer experience (CX) strategies that work

In our previous blog, we’ve listed the usual mistakes that MSPs commit or can avoid (for some of you who read the piece in time) in achieving great levels of customer experience.  Now that you’re aware of the don’ts, let’s move forward to the do’s. Here are some of the proven ways in improving your […]
 
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7 common customer experience (CX) mistakes every MSPs should avoid 

We all have different ideas on what effective customer experience is, but not all of them guarantee great results.  If you feel like your customer engagement could be better,  we’ve come up with a list of the most common customer experience mistakes that you might have done, you might be doing or you can avoid. […]
 
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5 Smart strategies in implementing price increase without losing customers

With the increasing costs of running your MSP each year, raising your prices is an important way to pay for your overheads and keep your business profitable. While it is apparent that no one likes price increases, not doing so can affect the quality of the service you provide to your customers. We understand that […]
 
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From Storytelling to Storyselling: Why MSP Salespeople Need to Be Great Storytellers

Who doesn’t love a great story? You may have heard or told lots of stories in your lifetime- from the most trivial to the most significant ones that affected you in some way. But why do people love stories? And why is it essential for every salesperson to be a great storyteller? Here are a […]
 
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Selling Cybersecurity: 3 Powerful Tips for MSPs in Closing Cybersecurity Deals

“We don’t have the budget for now.” “We’re not as profitable compared to large companies, so I think we’re safe.” “I think it’s just not possible.” “Our firewall is enough.” We’ve all heard customers trying to get away from conversations about upgrading their IT security. Unfortunately, cybercriminals are getting more creative and smarter than ever […]
 
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Levels of MSP Operational Maturity and 4 Essential Areas to Look Into for Growth

Have you ever wondered what stage your MSP is in? Yes, just like how butterflies go through metamorphosis, MSPs (like all businesses) reach different levels as they gradually progress in terms of profitability, service quality and overall operational performance. In simpler terms, it is the evolution of MSPs. The higher you climb the operational maturity […]
 
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Infographic: The Stages of MSP Operational Maturity