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The Importance of Developing Leadership in our MSP
November 16, 2022To me the single biggest challenge of the MSP industry is the level leadership experience and expertise. This is because as an industry we have done very little to develop the next generations of leaders to step up as many of the experienced people have moved on to Corporate, the Channel or out of the […]
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The Silent Changes to MSP IT Support
September 14, 2022I have been quite vocal around the shifting tides of offerings of MSPs (Managed Service Providers) to their clients. I wanted to share reflection of where we have come from in my time in the industry, to what is happening now so that we can understand as an industry where it is going next. One […]
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Shared understanding creates shared commitment
May 27, 2022When the whole team rallies behind a goal amazing things happen. When the whole team understands that goal first, understands what good looks like, and why it is a goal in the first place we have more deliberate outcomes. When the whole team not only knows their role in the success, but they also understand […]
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Creating an environment where people get things done (and want to)
April 20, 2022“How do I get my staff to do what I want?” First, stop calling them staff; they are people. And second, you don’t. You need to create an environment where people get things done and want to get things done. I often hear leaders say: “I wish my team would just do what they are […]
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“That won’t work for us”
March 16, 2022In my opinion, the leadership team of a company does not own the culture in a business. And, if they think they do, they are wrong. Also, if they think they aren’t a part of it, or accountable to it, then they are also wrong. As a leadership team, you are accountable for setting the […]
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The Talent Gap: the 80% that produces the 20% of outcomes
February 23, 2022Have you ever interviewed someone for a role, then hired them, and felt as though you had unearthed a diamond? Have you ever been so excited that you managed to find someone truly incredible, and even better they want to work with you?! Maybe you were excited because they had an outstanding CV and experience […]
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Why SMBs are turning Microsoft Teams into their office phone system
February 16, 2022Over the last 1-2 years more and more SMBs have moved to Microsoft Teams to replace their traditional office phone system. The main reasons are usually because they’re using Teams already and they need a phone system that works when staff are working remotely. It’s not until they start using Teams for phone calls that […]
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Hiring your way out of a squeeze?
January 13, 2022Very rarely is the solution to resourcing to simply hire more people. It may feel that way, but I encourage you to look beyond the squeeze and pain in the present to avoid more pain in the future. In our heads it’s a simple equation, to get more done we need more people. Right? So, […]
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